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Returns & Refunds Policies

Return Procedure

​All returned products will be thoroughly inspected and a determination will be made if eligibility requirements are met. Please verify the product(s) you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. GNE FITNESS reserves the right to charge a restocking fee up to 25% at GNE FITNESS sole discretion. Return processing may take up to 5 to 10 business days from the time your product is received to show up on your credit card statement.

If anything is unclear or you have more questions feel free to contact our customer support team.

Clothing, shoes and accessories:
 Merchandise must be returned new condition unworn, with tickets attached, unaltered and free of damages by the customer and accompanied by the email receipt.

Items must be returned with all GNE FITNESS tags still attached and must be in their original packaging such as shoeboxes and dust bags etc.

 

​Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. GNE FITNESS LLC shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion GNE FITNESS LLC may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

​Refunds

Refunds will be issued in the same form as payment originally used for purchase as specified below: All returns and exchanges must be presented with the original receipt and within 14 days from the date of purchase.

Credit Card Purchases: refund will be issued back to credit card.

PayPal Purchases: refund will be issued back to holders’ PayPal account.

Cashier’s Check Purchases: refund will be issued in the form of Bank Cashier’s check.

Discounts and Promotions: refunded value for each item returned will be reduced to reflect the value of any free gift or discount.

Tax: the appropriate tax amount by item will be included with your refund.

 

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  1. Discounts & Promotions Policy

DISCOUNT PROMOTIONS

Promotions and Discount Codes are issued and valid for a limited time.

Codes and promotions that are applied after their expiration time are not valid for use and will not be honored.

GNE FITNESS LLC, reserves the right to address issues that arise around the use of discount codes on a case by case basis. If you feel your discount code should have worked. Reach out to Customer Service

DISCOUNT CODE RULES

  • You may only use one code per transaction.
  • Discount Codes cannot be used for Gift Card Purchased.
  • Discounts will have limitations to the items they apply to explicitly listed or otherwise
  • You cannot combine Discounts.

DISCOUNT AND PROMOTION FAQS

You can. However, we cannot guarantee the items you want will be in stock when you go to re-purchase.

FINAL SALE ITEMS

Items purchased as “FINAL SALE” are not eligible for return, exchange or credit without exception and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.

NOTE: In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. GNE FITNESS LLC, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.

To start your return, visit the “Return an Item” page and fill out the RMA request form.